CUSTOMER FEEDBACK

What is Customer Feedback?

Customer Feedback refers to the information, opinions, or comments that customers provide about their experiences with a product or service, which helps businesses improve offerings and customer satisfaction.

Examples of Customer Feedback:

1. Surveys: Asking customers to rate their experience with a product or service.
2. Product Reviews: Gathering opinions on product pages.
3. NPS (Net Promoter Score): Asking customers how likely they are to recommend a product.
4. Support Feedback: Collecting feedback after a customer service interaction.

Why Customer Feedback is Important?

It helps businesses understand customer satisfaction, identify areas for improvement, and build better products or services based on real user input.

Available Customer Feedback Tools:

1. SurveyMonkey: A tool for creating and distributing customer surveys.
2. Typeform: Provides interactive and customizable forms to gather feedback.
3. Google Forms: Offers a free way to collect customer feedback.
4. HubSpot: Offers feedback collection tools within its Service Hub.