CUSTOMER SUPPORT

What is Customer Support?

Customer Support refers to the assistance provided to customers before, during, and after a purchase to ensure satisfaction, troubleshoot issues, and answer questions.

Examples of Customer Support:

1. Live Chat Support: Offering real-time assistance via a website or app.
2. Helpdesk Software: Providing ticketed support through email or chat systems.
3. Phone Support: Handling customer inquiries over the phone.
4. Knowledge Bases: Offering self-service resources like FAQs and how-to guides.

Why Customer Support is Important?

It helps build trust and loyalty with customers, resolve issues quickly, and improve overall satisfaction, which is crucial for retaining customers and generating positive word-of-mouth.

Available Customer Support Tools:

1. Zendesk: A popular helpdesk and customer support platform.
2. Freshdesk: A cloud-based customer support software with omnichannel support.
3. Intercom: Provides live chat, bots, and customer support tools for real-time engagement.
4. HubSpot Service Hub: A CRM tool that offers ticketing and support features.